The product I purchased on N11 was handed over to Aras Kargo by the seller on November 25, 2024. On November 26, it was delivered by the Aras Kargo İzmir Serinkuyu branch to an unknown person and address without using a delivery code. When trying to call the phone numbers associated with the Serinkuyu branch, it is impossible to reach them as calls are automatically redirected to the call center. It has now been a full month since November 26. Despite repeatedly contacting the call center and creating numerous service requests, all I have been told is, "The branch delivered the product." However, the delivery records clearly show that I am not the person who received the package, as evidenced by the recipient's name. Your branch, lacking basic professional ethics, and Aras Kargo, which offers no solutions, have been stalling me with excuses instead of compensating me for the lost product. It has become my responsibility to ensure that everyone knows about this disgraceful treatment!
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
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