Aras Kargo Refused to Deliver My Package Claiming I Am Outside Their Delivery Area
The delivery of my package, with tracking number 113150308625006, scheduled for 26.12.2024 from the Aras Kargo Ankara Yıldızevler branch, was not made, claiming I am outside the delivery area. Instead, they expect me to collect it from the branch. However, I am not outside the delivery area. I live in the city center, just 4-5 streets away from the mentioned Aras Kargo branch. I am not in a rural area; I am within Ankara. This branch has delivered to my address and nearby houses multiple times before. The claim that I am outside the delivery area is completely untrue. It feels like an excuse to avoid completing their delivery obligations. I expect my package to be delivered to my address as it should be, without further delays or excuses.
Dear Murat D., Your solution consultant, Hale, has provided you with the necessary information regarding the issue you conveyed to us. At Aras Kargo, we highly value feedback processes. By participating in the customer satisfaction survey we sent you, you can help us evaluate our resolution process and improve our service quality. Thank you for trusting us and collaborating with us during the resolution process. Sincerely, Aras Kargo Customer Experience Management
Unfortunately, if we hadn't written a complaint here, they would never have paid attention. Before writing on Şikayetvar.com, I called the company's customer service twice, but the result didn't change. Thank you, Şikayetvar.com. Thanks to you, my problem was solved.
