Aras Kargo claims that a package, which was not delivered on December 3, 2024, was marked as delivered. We filed a complaint, but the Alanya Alsan branch insists they delivered it and has not provided any feedback. There is no record of who received the package, no SMS notification, and no delivery code was sent, though it should have been at the time of delivery. We reviewed 24 hours of camera footage from the delivery day and saw no Aras Kargo vehicle. After contacting Aras Kargo's headquarters, a record was created, and they promised to initiate a resolution process, but we have received no updates. In the past, they would claim "We came but couldn’t find you," but now they falsely state "We delivered it." We will file a complaint with the Consumer Arbitration Board and the prosecutor’s office, as there seems to be no other solution. We demand that our package be found and our losses be compensated.
Aras Kargo marked my package as delivered even though it was never delivered. We were out of town, and no call was made, nor was any delivery code provided. Despite submitting four complaints over the past two months, we have received no response and cannot reach anyone responsible. I now cancel my ...
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
On November 21, 2024, I shipped with tracking number 4096665856105 from the Aras Kargo Santral branch. On November 22, 2024, my package, which contained a check, was stolen from the Aras Kargo Cennet branch. Despite the last vehicle being identified as belonging to the Cennet branch (license plate 3...
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
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