I Was Home All Day but Aras Cargo Said They Tried to Deliver My Package
Yesterday, Aras Kargo’s Sultanbeyli branch claimed they came to our house to deliver the package but insisted that we weren’t home. However, we were at home all day. They tried to call us from a number that doesn’t belong to us and is no longer in use. Then they told us, “we came, you weren’t home, you have to come to the branch to pick it up.” We live in a detached house, and after checking the security cameras, it’s clear that no one came or even rang the doorbell. As a result, the package is now stuck at the branch, and we’re arguing with the staff just to receive it. They’ve clearly stated they will not deliver it to us. I’m convinced these individuals do not reflect Aras Kargo’s working standards—they clearly lack basic decency and professionalism.
Yes, we were called about the issue, and regarding the process, what needs to be done again—will the product be delivered to us or will they return it? Frankly, I looked at the reviews of this branch, and there isn’t a single positive comment. Honestly, we customers who are victimized keep struggling like this, not knowing what to do. And I have a patient, but they tell me to come and pick up the product from there. The reason is that they have a phone number, but it’s not clear whose it is; apparently, that number is being used, and since they couldn't reach us, they say 'you weren’t at home.' This is what the courier, who never came to my house, told me.
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you conveyed to us. As Aras Kargo, we highly value feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our resolution process and improve our service quality. Thank you for trusting us and collaborating with us during the resolution process. Kind regards, Aras Kargo Customer Experience Department
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you reported to us. At Aras Kargo, we highly value feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and cooperating with us during the resolution process. Best regards, Aras Kargo Customer Experience Department
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you conveyed to us. At Aras Kargo, we place great importance on feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and cooperating with us during the solution process. Best regards, Aras Kargo Customer Experience Department
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you reported to us. As Aras Kargo, we highly value feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our resolution process and improve our service quality. Thank you for trusting us and cooperating with us during the resolution process. Best regards, Aras Kargo Customer Experience Department
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you have conveyed to us. As Aras Kargo, we attach great importance to feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and cooperating with us during the solution process. Sincerely, Aras Kargo Customer Experience Department
Dear Funda O., Your solution consultant Yeşim has provided you with the necessary information regarding the issue you reported to us. As Aras Kargo, we highly value feedback processes. By participating in the customer satisfaction survey we have sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and cooperating with us during the solution process. Best regards, Aras Kargo Customer Experience Department
