I am writing to express my frustration with the ongoing delivery problems I face with Aras Kargo. The delays are one thing, but the unprofessional and dismissive attitude of your staff makes matters worse. For instance, a shipment sent on January 18 still hadn’t been delivered to Seferihisar from Bornova as of January 21. Your employees blame “high volume” but are visibly spending time on WhatsApp and smoking instead of working.
When I inquired about my package’s arrival, I was met with a careless “maybe Friday” response and irrelevant excuses like “X was bitten by a dog.” Despite explaining the urgency of my package and having to leave my baby to visit the branch, I received no solution or accountability.
Customer service stated that my shipment was dispatched to Seferihisar at 7:00 AM, yet the branch staff denied this, claiming it wasn’t there. This lack of coordination and consistent mismanagement is unacceptable. When I attempted to escalate my complaint, I was told the branch manager was unavailable after 5:00 PM.
This has happened repeatedly with my deliveries. Your staff’s inefficiency and lack of customer focus are highly disappointing. I demand immediate action to resolve this issue and implement proper systems to avoid such chaos in the future.
Dear Aras Kargo Customer Service, I am writing to formally express my ongoing frustration with deliveries from the Trabzon İbrahim Cep branch. For over a year, all my Aras Kargo shipments have consistently been marked in the system as “non-deliverable to address,” which prevents the packages from be...
This is my second complaint about Aras Kargo. My shipment was supposed to be delivered on the 24th, but today is the 27th, and I haven’t heard anything. I complained yesterday, and they called to say they would send it as soon as possible, but of course, nothing happened—they are just stalling. My s...
My package, which arrived in Turkey from abroad within a week, went missing at the Üsküdar/Setbaşı branch. Aras Kargo claimed it was delivered on December 18th, but I was at home, and no one rang the doorbell. I wasn’t even called on the phone. I asked around the area, but my package is nowhere to b...
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