Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an instant replacement in Europe but not in Turkey? Why are we being treated as victims? These situations don't befit a renowned company like iPhone. I demand that my grievances be addressed. I'm an iPhone 8 Plus user, and when my screen cracked, I went to Diyarbakır Service Center. They replaced the screen under warranty for 1250 TL. However, the device returned with a faulty speaker, which was repaired for free. But now, the earpiece is malfunctioning, and the other party can't hear me or understand my speech. Despite multiple visits to the service center, they claim no issue has been detected. We even recorded videos to prove the sound issue, but it was dismissed. Their response was that no problem could be found after technical analysis. If necessary, I will file complaints everywhere. My whole family uses iPhones, but I will withdraw them. It's a shame. I haven't been able to use my device since September, constantly dealing with service visits. I have suffered both financially and emotionally. If my grievances are not addressed, I will pursue legal action for both financial and emotional compensation against Apple. This decline in quality is unacceptable, and I strongly condemn it.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
I have an iPhone 14, 128 GB, which I bought last month (in Türkiye), obviously having problems with my phone. My screen is constantly freezing, Face ID doesn't detect my face and doesn't fix it until I turn it off and on. I can't access any application during this process. I wanted to get support fr...
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
I recently visited the Apple store in İzmir Optimum Gürgençler to address a problem with the sound on my iPhone 12. The representative at the technical service informed me that this was a well-documented issue with the iPhone 12 series and assured me that regardless of my warranty status, the phone ...
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