For 40 Days, Anadolu Sigorta Hasn't Fixed My Car
My car, plate number 34GBB19, was damaged in an accident on April 20, 2024. Despite the fact that Anadolu Sigorta is fully insured, the entire process of handling damage claims has been extremely difficult from the start. On the day of the accident, my car's towing request was not resolved for two hours, so I had to pay out of pocket to have it towed to RS, Anadolu Sigorta's authorized service. The file for the damage at the authorized service was only opened on April 30, 2024. After several days of follow-ups, the assessment was finally given. Despite repeated inquiries, Anadolu Sigorta provided vague answers about the fault percentage in the accident report. Despite promptly signing the total loss agreement on 10.05.2024 and submitting it to both the appraisal company and Anadolu Sigorta, the process took longer than expected. Zirvem Otomotiv, the authorized company, sold the vehicle and sent the notarized sales documents on May 21, 2024. Despite the fact that the vehicle was legally sold through a notary, Anadolu Sigorta claims that the process was unable to be completed due to outstanding taxes and penalties. Why is there a delay in a smooth process in which all offers, including the price provided during the total loss assessment, were accepted without objection? Is the delay intentional, with the goal of benefiting from longer payment periods during inflation? It's disheartening that Anadolu Sigorta, a brand we trusted to protect our assets, is mishandling this process and attempting to mislead with false information, leaving me without a car for more than 40 days.
A notification with the number 4985136 has been created regarding the subject you shared. The matter will be evaluated with sensitivity, and you will be informed as soon as possible. Sincerely, ANADOLU SİGORTA Customer Communication Center
Your notification number 4985136 has been responded to. Sales documents were uploaded to this file on 21.05.2024 at 15:03. On the same day, the file was directed for payment approval, and the payment date has been set as 28.05.2024. The process was delayed due to traffic fines and tax debts on the vehicle. There is no delay on our part. The history of the processes is as follows: - Expert report received date: 07.05.2024 - File review date: 08.05.2024 - Missing documents date: 08.05.2024 - Agreement communication date: 09.05.2024 - Assignment to Zirvem Otomotiv date: 10.05.2024 - Vehicle sale date: 21.05.2024 Anadolu Anonim Türk Sigorta Şirketi MERSIS No: 0068006132739588 B002
How nicely you have explained and mentioned the penalties on the delayed vehicle. Is the reason for the penalties on the vehicle the fact that the damage file for the vehicle, which was reported on 20.04.2024 and left at the contracted service, was opened on 30.04.2024 and the expert was reassigned on 01.05.2024 or 02.05.2024 after I called multiple times?
Regarding your application, an SMS notification has been sent by our authorities concerning your notification number 4985136. Best regards, ANADOLU SİGORTA Customer Communication Center
Yes, you responded to the notification, but even your own response is incorrect. Your notification numbered 4985136 has been answered. In this file, sales documents were uploaded on 21.05.2024 at 15:03. On the same day, the file was directed for payment approval, and the payment date was set as 28.05.2024. The delay in the process was due to traffic fines and tax debts on the vehicle. In your response, you say that the file was directed for payment approval on the same day and the payment date was set as 28.05.2024. Today, 28.05.2024, I called your call center. They said, "Today, your file has been sent for payment approval, it will be approved within two days at the latest. You can call tomorrow for information." Even your own responses are false and incorrect. One of you denies what the other says and provides different information.
Thank you to Anadolu Sigorta. However, having a damage file opened in 10 days is a serious grievance. Even though this was not delayed by Anadolu Sigorta, it was delayed by RS Servis, one of their contracted services. As Anadolu Sigorta, the contracted service should be warned.
