Hello, following a traffic accident on October 23, 2023, my car was promptly left at the Ilıcak Ford Service in Malatya for repairs on the same day. Throughout this period, I consistently communicated with the service to get updates on my car's condition. On November 24, 2023, I was informed that the repairs were completed, but the malfunction light was on, and they were investigating the cause. On November 30, 2023, the service called again, stating that during a test drive, my car had another accident, resulting in damage to the right front door and both right tires, triggered by the deployment of the right-side airbag. They assured me that I wouldn't be left as the victim in this situation. On December 1, 2023, I went to the service center, expressing my refusal to take back the damaged car and requesting either a replacement of equal value or a buyback at its current value. Today, I received another call from the service, informing me that my car's repairs will be completed, and I should resort to the Arbitration Board for other rights. I request the necessary actions to remedy my distress.
Hello, we purchased a brand new 2023 model Ford Transit 16+1 minibus on May 26, 2023, from Izmir Ford Arkas dealer. I live in Kocaeli. One month after we bought the car, we received an oil deficiency warning at 6600 kilometers, and we went to the dealer to add oil. Another month passed, and at 13,67...
An accident with my 2021 Ford Focus led me to a disappointing discovery. The authorized Ford service center in Denizli, Ford Yargül, refused to open a damaged file, claiming they had no agreement with my car's insurance company. Upon contacting Ford's central support, I was told they couldn't interv...
My 2023 Ford Active X has undergone repairs at the authorized Koç Ankara service center two months ago due to persistent noises from the upper dashboard plastic, tablet screen frame, and front panel. Unfortunately, the same issues have reoccurred. Additionally, a new squeaking noise has started comi...
On April 29, 2023, I purchased a Ford FMAX 500 model vehicle. The car malfunctioned after only 600 kilometers of use during its initial use. The problem appeared to be resolved, but after another 2000 kilometers, it reappeared. I contacted roadside assistance this time, but no solution was provided....
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