Hello, Four months ago, I bought the Philips EP4346/70 Fully Automatic Espresso Machine from Amazon Turkey, and it broke. The service team decided to replace it with a new one and sent me a report about the problem, instructing me to return the faulty product to Amazon. I returned the defective item to Amazon on July 19, 2023, but the replacement has yet to arrive. I can only communicate about the problem with an 'authorized' person via Amazon chat. They continue to respond with messages such as "Your product will be inspected by the warehouse." But, since the replacement has already been approved by the service, what is there to inspect? I can't even get in touch with them by phone. I deeply regret purchasing this item from amazon.com.tr.
On February 7, 2024, I bought a Philips EP5443/70 Fully Automatic Espresso Machine with LatteGo Milk System and Aquaclean Filter from Amazon for ₺19,750. However, I can't find the product in my Amazon orders page or mobile app, and I can't see the invoice. Customer assistance was unable to remedy th...
I am extremely dissatisfied with Amazon. On February 11, unfortunately, my Philips fully automatic EP5443/70 coffee machine arrived damaged. The coffee machine, which arrived 1 day after the order, was taken from home after 2 or 3 days, and the 2nd machine was delivered on February 21. Since the 2nd...
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
I purchased a Philips Aqua Trio 7000 Series Wet & Dry Vertical Vacuum Cleaner from Amazon on July 8th. The product was delivered within 24 hours. It was not functioning properly. It was replaced within a week. Another one has arrived. Unfortunately, it stopped working after just two weeks of use. I ...
I bought it in July 2023. Today, the place where the dust bin and the telescopic tube meet was broken. I contacted Amazon, they said that they could n...
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