Uncredited 1000 USDT Deposit Despite Completed Status On TRC20 Network
As an active 1win user (ID: 593***), I am filing a formal complaint regarding a missing cryptocurrency deposit. I transferred 1000 USDT to my account using the Tron (TRC20) network. My crypto wallet clearly shows the transaction status as "Completed". The funds were sent exactly to the deposit address provided by your system: TCYoC47d3VEtjUfTd22HZc3GbkcFiQwBU3. The Transaction ID for this transfer is af33B...A1f9a. Despite providing this undeniable blockchain evidence, my platform balance is still at zero. The support team is ignoring the proof and sending automated replies. I demand that the finance department manually verify this TxID and credit the 1000 USDT to my account immediately.
Hello! We understand why this situation raises concern. Your request is currently still being processed, and the transaction remains under review by the relevant specialists. The funds have not been lost, and the case is being handled manually. At the moment, the team continues working on the transaction details and monitoring the status. We’ll provide you with an update as soon as new information becomes available.