After waiting over two months, I finally received my order from Aliexpress, only to find it had been held up in customs and arrived with the package already opened. Throughout this time, I received little to no support. Aliexpress claimed the customs delay was a “local issue” and not their responsibility. I was left to communicate with customs on my own, going back and forth without any real help from Aliexpress. Only when I requested a refund and filed complaints did my package arrive—though in an unacceptable condition.
As a customer, I feel extremely disappointed with this experience. Sellers should ensure the package reaches the buyer securely, without shifting the burden of customs to the customer. Due to this poor service and lack of accountability, I have decided I will not order from Aliexpress again and will delete the app.
I just bought something on AliExpress and paid the customs tax. However, my order is stuck at customs, and I have to pay customs duty again. Even though I asked AliExpress for help, they don't seem interested in fixing the problem. They won't cancel my order, give me my money back, or even pay the c...
My order placed in November still has not been refunded, and I am not even able to get in touch with customer support. It isn't fair that I'm out of pocket and have nothing to show for it! This has caused me a lot of stress and anxiety. It looks like I'm stuck between a rock and a hard place here be...
I attempted to cancel an order on AliExpress by clicking the "Cancel" button, but just two hours later, the order was shipped despite my cancellation request. I also tried to contact the seller to resolve the issue, but I couldn’t reach them. This situation is extremely frustrating, and I am dissati...
I placed an order for a product in December 2022, but unfortunately it got stuck in customs. After the product was sent back to the seller, I requested a refund but my request was met with refusal from the seller. I reached out to Aliexpress support and opened a dispute in hopes of finding a resolut...
On July 27th, I placed an order on AliExpress (Order No: 3024290172381052), and to my surprise, there was no customs inspection as promised. Concerned, I immediately contacted both the seller and AliExpress, explaining that I needed to return the product because of this problem. However, AliExpress ...
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