AliExpress seller stopped replying after I opened a dispute, how can I make them respond?

If the AliExpress seller stopped replying after you opened a dispute, don’t panic — the platform has mechanisms for unresponsive sellers.

First check the dispute status: according to the rules the seller typically has up to 5 days to respond, and if they don’t, the dispute is automatically escalated in your favour.

Make sure you’ve provided clear evidence (photos, videos, tracking info, correspondence) because that strengthens your case when the platform steps in.

If the seller remains silent and the time limit elapses, go ahead and escalate the dispute within AliExpress.

The resolution will be handled by AliExpress’s team, and you may receive a refund without further input from the seller.

If not, share your experience and consider filing a complaint on Xolvie to seek a resolution.