5
Resolved

Ajet Changed My Flight Four Times Then Canceled Without Explanation

Müjgan
Müjgan
Ajet
October 19, 2024 12:29 PM145
Müjgan's Thank You Message
I want to sincerely thank Ajet and their team for handling my situation promptly. They took immediate action, offered a full refund, and resolved the issue well before my flight. Their swift response and commitment to resolving the inconvenience made a real difference. I truly appreciate the professionalism of Ajet’s personnel and their dedication to customer satisfaction.

After Ajet separated from Turkish Airlines last year and started operating independently, I decided to purchase a plane ticket from them for the first time. Although I was skeptical about the negative comments on social media regarding their decline in quality, I wanted to give them a chance. Unfortunately, my experience confirmed the concerns. The flight I booked was not only rescheduled once but four times, with changes to both the time and date, causing me considerable inconvenience. I thought I could manage, but then the flight was canceled entirely without any explanation. In a rush, I bought a ticket for a different route, only to later discover that other airlines were still flying the original route. I purchased a ticket from another airline for that route and requested a free cancellation due to the inconvenience caused. It's been several days, and I still haven't received a response. Each time I call, I’m told, "We’ve marked it as urgent; you’ll hear back today," but nothing happens. Now, with less than 18 hours remaining until the flight, I urgently need a resolution.

Müjgan
Müjgan
October 21, 2024 12:52 PM

I want to sincerely thank Ajet and their team for handling my situation promptly. They took immediate action, offered a full refund, and resolved the issue well before my flight. Their swift response and commitment to resolving the inconvenience made a real difference. I truly appreciate the professionalism of Ajet’s personnel and their dedication to customer satisfaction.

Müjgan
Müjgan
October 21, 2024 1:03 PM

I would like to sincerely thank Ajet and the team for addressing the situation quickly. They acted promptly, offered a full refund, and resolved the issue before my flight. Their swift response and determination to rectify the disruption made a significant difference. I appreciate the professionalism of Ajet staff and their commitment to customer satisfaction.

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