I cancelled my Istanbul - Basel tickets for 2 people with PNR number 1Q1NF1, more than 24 hours ago, via the AJET application. I had purchased my tickets for ₺11,456.42, especially as a Premium package, but the refunded amount was ₺5993.36. So a deduction of ₺5.463,06 was made. In my conversation with the customer representative, I was informed that there was no mistake in this deduction. Although it was written that only $25 would be deducted for pre-flight cancellations for Premium tickets, a much higher deduction was made than promised. If there will be such a deduction, why should I buy a Premium package, can something so ridiculous happen? I am a person who travels constantly, but if my victimization is not resolved, I will never prefer Ajet again. I demand that my victimization be resolved immediately, otherwise I will force all legal channels.
I purchased two Premium fare tickets for the flight from Istanbul (SAW) to London (STN) on July 11, 2025, for a total amount of ₺8,767.44. At the time of purchase, the Premium package clearly stated “Flexible Refund Right Until Flight Time,” which led me to believe that a full refund would be availa...
I bought 4 plane tickets using the AJet app and canceled them within a day. I paid a total of ₺12,491.62 for the tickets, but I only got back ₺4,251.02. This situation seems really unfair to me. There's just no good reason for not getting a full refund for tickets that were canceled on such short no...
I had to cancel my flight ticket booked through Enuygun for April 24, 2025, from Van Ferit Melen Airport to Istanbul Sabiha Gökçen Airport with PNR code 2L74BL. When I called Enuygun for the cancellation, they told me I had purchased the ticket from AJet. I then contacted AJet online, and they proce...
On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...
On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...
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