Our Ajet flight suffered a frustrating four-hour delay, two hours each way. To make matters worse, upon arrival at Antalya Airport with two young children, we found a complete lack of seating. Explaining this to the Ajet ground attendant resulted in nothing but indifference. He simply handed me a brochure stating my rights and coldly suggested "take it, read here." when I expressed our need for a place to sit, his response was dismissive: "then cancel your flight." Requesting a rescheduled flight was met with another unhelpful suggestion: "let's put it on another day." Adding insult to injury, his offer of compensation for the forced overnight stay was a flat-out "no." Customer service proved equally unhelpful. Their response of "we are not interested, you should be served something hot" seemed to completely miss the point. It wasn't about food or drink; it was about basic passenger comfort, especially for young children. "First find a seat for your passengers" should be the priority, not a dismissive afterthought. This entire experience with Ajet has been a source of immense frustration. It falls far short of the service I expected when booking the flight. While they claim an association with Turkish Airlines (#THY), this ordeal has nothing to do with the standards I've experienced with that carrier. Moving forward, I will be exercising all my legal rights. A formal complaint against Ajet will be filed to address this unacceptable treatment.
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
I have never experienced such poor service from a well-known international airline as I have with AJet. It took us 9 hours to get from Batman to Istanbul, which is almost the same amount of time it took to fly from Cape Town, South Africa to Dubai. At no point did anyone apologize or keep us updated...
On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about this change through any communication channels such as SMS or email. When I spoke to a flight attendant at the gate, they told me the flight had already taken off. When...
I have an early morning flight to Cyprus tomorrow, but AJet just informed me at 6 PM today that the flight has been canceled. When I reached out to their customer service, they just directed me to the agency where I purchased the ticket, stating they were unable to assist further. Surprisingly, they...
I had a flight with Ajet Airlines today at 17:10 from Ankara to Hatay. I hadn’t done online check-in. With 45 minutes left until the flight, I went straight to the counter without waiting in line and explained that I hadn’t joined the queue. I asked how much longer they would accept passengers since...
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