On December 14, when I handed over my intact suitcase at Sabiha Gökçen Airport to fly to Ercan Airport with Ajet, I received my suitcase with its pull handle broken upon arrival. The company claims that the damage occurred before the trip, but I do not accept this explanation. I request that the security camera footage from 12:00 to 13:30, covering the baggage handling process, be reviewed, as I am certain I handed over my suitcase in perfect condition. This situation has caused me significant inconvenience and frustration, as I now have to replace my damaged luggage. It was clearly damaged during handling! I will never fly with Ajet again and would not recommend the airline to anyone.
We booked our round-trip family flight to Antalya with Ajet Airlines, and everything went smoothly on the way there. However, on our return flight, we received our suitcase completely broken at baggage claim. Not only was it damaged, but it also had visible impact marks, as if it had been thrown or ...
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
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