On August 9, 2025, I flew with Air Serbia from Istanbul Airport at 04:20, connecting through Belgrade to Montenegro. When I arrived at Podgorica Airport, I discovered that my suitcase was missing. I immediately reported the issue to the airport staff and was only asked to fill out a form (File Reference: TGDJU30347, Tag Number: JU895068) before being sent off to my hotel. No phone number or proper contact details were provided for follow-up.
Two full days have passed since the incident, and I have still not received any updates about my luggage. During this time, I was forced to spend €110 on urgent necessities. My suitcase contained valuable handbags and other important personal belongings, making this loss both financially and emotionally distressing. Despite repeated attempts, I have received no response or support from Air Serbia’s customer service.
I demand that my luggage be located and delivered to me immediately. Furthermore, I expect compensation for the financial losses I incurred and for the severe inconvenience caused. Air Serbia must take responsibility and resolve this issue without further delay.
My flight with Air Serbia took me from Tivat to Istanbul on July 16th, with a layover in Belgrade. However, the trip was not without incident, as our luggage was misplaced during the process. It's been 8 days since then, and there has been no call, update, or solution. We are left waiting, along wit...
I am filing a complaint regarding my damaged luggage following my Air Serbia flight from Ankara to Berlin with a layover in Serbia on August 29, 2024. Upon leaving the terminal, I noticed the damage and reported it to the staff, who helped us file a report. However, later we received an email statin...
On August 16, 2025, at 04:30 AM, I flew from Cairo to Istanbul Sabiha Gökçen Airport with AnadoluJet. After landing, I discovered that my checked baggage was missing. I immediately reported the issue at the airport and filled out a lost baggage form, where I was given a reference number: SAWVF61114....
On September 5, 2023, during Air Serbia Airlines flights ju809 from Ankara to Belgrade and ju580 to Barcelona, we experienced significant delays. Barely making it on board, our luggage wasn't as fortunate. It was lost, and aside from an automated email, we had no communication with the airline. Our ...
During my Balkan tour from March 29 to April 5, I had two serious baggage issues with Air Albania that remain unresolved. On the outbound flight from Istanbul to Tirana, my suitcase arrived with a broken wheel. Then, on the return flight from Tirana to Istanbul, my luggage was completely lost. An o...
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