Air Serbia damaged my luggage on an international flight, how can I resolve it?

If Air Serbia damaged your luggage on an overseas flight, you must act quickly. Before departing the airport, contact the local baggage service or Lost & Found department to file a "Damage Property Report" (DPR).

This report is critical for tracking your claim and must be submitted before filing a reimbursement request with Air Serbia.

If you notice the damage after leaving the airport, you must notify the local Airport Baggage Services/Lost and Found at your arrival point within seven days (or 21 days if the baggage was delivered late) to initiate a DPR.

Subsequently, file a reimbursement claim with Air Serbia within the same timeframe. Prepare to give documentation that the damage occurred while your luggage was under Air Serbia's custody.

To register a compensation claim, visit Air Serbia's website and fill out the necessary form. Keep in mind that Air Serbia's liability for damaged baggage is limited under the Montreal Convention.

For more assistance, please contact Air Serbia customer support at [email protected] or +381 11 311 21 23.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.