On July 2, 2024, I flew with Air Albania flight ZB1004 from Istanbul (IST) to Tirana (TIA). Upon arrival, I discovered that my baggage was severely damaged. That same day, I filed a damage report at the Lost & Found Office at Tirana Mother Teresa International Airport (Reference: TIAZB12664/01JUL24/23266M).
Since then, I have emailed Air Albania nine times—yes, nine times—and have received no response whatsoever. My compensation request was approved over 7 months ago, yet all I have been told is that my case is “with the finance department”. This is beyond unacceptable.
Typically, compensation claims are resolved within 4 to 8 weeks, but Air Albania has done nothing to fix this issue. I even contacted the Albanian Civil Aviation Authority, but they didn’t take my complaint seriously.
I demand immediate action and a clear resolution—where is my compensation? Air Albania, stop ignoring your passengers and fulfill your obligations!
On July 2nd, 2024, I traveled with Air Albania on flight ZB1004 from Istanbul (IST) to Tirana (TIA). Upon arrival, I noticed that my baggage was delivered to me in a damaged condition. On the same day, a damage report was filed at the Lost and Found Office at Mother Teresa Tirana International Airpo...
Six to seven months ago, I flew from Tirana to Istanbul Airport with Air Albania, and I am still waiting for a resolution regarding my baggage issue. My luggage was left behind in Tirana, causing me major inconvenience. When it was finally delivered, I discovered that my suitcases were severely dama...
After my flight with Air Albania on September 2, 2024 (flight ZB1003), I received my luggage completely broken. I immediately filed a complaint at the airport, and my complaint was registered under the number ISTZB11372. Photos of my damaged luggage were taken and sent to Air Albania for review. I a...
On November 18, 2023, I flew with Air Albania on flight number ZB1003 with ticket number 6672311128341 from Tirana to Istanbul. Upon retrieving my luggage in Istanbul, I noticed significant damage including cracks, fractures, and burst zippers. I promptly filed a damage report through TGS Ground Ser...
On July 6, 2025, I flew from Tirana to Izmir with a tour group on Air Albania. When I arrived and collected my luggage at Izmir Adnan Menderes Airport, I was shocked to see my large suitcase completely damaged—cracked in three separate places and unusable. No one from the airline took responsibility...
Comments