Duplicate Payment Issue for Hotel Reservation on Agoda
On July 5th, I made a reservation for Söğüt Hotel through the Agoda website, with reservation number 1288231072. I noticed that there was an authorized hold on my account on July 5th and an additional charge on July 8th for the same reservation. After reading similar complaints, it seems this is a common issue.
I have emailed Agoda and urgently request the cancellation of the pending duplicate payment authorization. I cannot reach customer service by phone, and this second pending charge is affecting my ability to perform other transactions with my bank.
I am seeking an immediate resolution for this issue and the cancellation of the duplicate payment. If not resolved promptly, I will initiate legal action. The authorization hold was placed by Agoda on July 5th at 9:43 AM for ₺1,870.08.
Dear Hakan, Greetings from Agoda! Thank you for your feedback. We have sent the email to your Booking registered email address with the transaction description. Feel free to reply to it should you need more assistance from us. Thank you! Regards, Hafiz
My issue was related to the bank, and the duplicate balance has been refunded. Thank you...
Sure, here is the translation: Merhaba, lütfen İngilizce yanıt vermemize izin verin. Bizi bilgilendirdiğiniz için teşekkür ederiz. Sorunun çözüldüğünü duymak güzel. Başka bir endişeniz olursa, lütfen bizimle iletişime geçmekten çekinmeyin. Teşekkürler. ^Luna
Thank you for your support. Luna
