Agoda Agodas Hidden Charges and Payment Confusion, Reservation Went Wrong

Gökhan · 2023-06-08T19:37:56+03:00

! We snagged a reservation for two on June 5, 2023 with reservation number 936416180. But unfortunately, the website didn't have a payment option available. So, we had to go with the "book now, pay on June 8th" choice. We had no idea, but it ended up causing a bunch of payment problems. When we sent in our application, they told us it would cost 3965.02 TL in total. Can you believe it? We were so surprised to see that our credit card was charged a crazy amount of 4842.25 TL when we withdrew money! Why are the fees so different, dude? We've looked everywhere for an explanation, but no one's given us one. can you tell us what's up with the crazy fee difference? It's only fair that we get a legit explanation and better even a refund for the crazy charges.

Agoda

Hello g*****, Thank you for contacting us. We've managed to locate the mentioned booking in our system. However, due to security reasons, we're unable to disclose any further details here. We have sent an email to the registered email address on record. Please check your inbox and let us know how we can help you. We look forward to your reply. Regards, Omar

Agoda

Thank you for your message that brought this to our attention. We have looked into the issue you mentioned and have contacted you via email to clarify. Please look there. Email subject: Do you need help? | Agoda Booking ID 936416180. We will no longer respond on this site, but will continue to offer assistance via email. [The response in your local language has been translated from the English version provided above]