On January 21, 2025, I booked a reservation for Tasigo Hotel Eskişehir through Agoda. The listing clearly stated that I could cancel for free until January 20. However, I noticed the hotel’s official website offered a "Stay 3 Nights, Pay for 2" promotion, so I decided to book directly with the hotel.
I canceled my Agoda reservation, expecting the refund promised under the free cancellation policy. Instead, I received an email stating that the refund could not be processed due to the hotel’s policies. When I contacted the hotel, they confirmed they had no record of a reservation or cancellation through Agoda.
Now, I cannot reach Agoda directly. Their automated chatbot system is the only available contact method, leaving me without support or clarity on the issue. I demand an immediate resolution, including a full refund, as this experience has been frustrating and unacceptable.
I experienced significant inconvenience due to my Agoda reservation, details of which are provided below. I had booked 2 rooms for 1 night for 3 people. The hotel informed me they could only provide 1 room due to unavailability and could not accommodate the second room. They stated that since Agoda ...
Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025 (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my res...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
On December 17, 2024, I booked a hotel through Agoda for a stay from December 31, 2024, to January 1, 2025. At the time of booking, the price was listed as 1,100₺. However, the hotel now claims the price is 3,600₺ and canceled the reservation when prices increased, leaving me stranded. This situati...
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...
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