I made a reservation through Agoda yesterday for Sentido Orka Lotus Beach Hotel in Marmaris, scheduled to begin on October 26, 2025 (Reference ID for Guest: 1662418967). The full payment was charged in advance, and my booking appears as non-refundable. However, when I contacted the hotel today, I was informed that my reservation does not appear in their system.
Since I cannot reach Agoda’s customer service from Turkey, I tried to get support through their website and mobile app, but I only received automated responses. I also sent an email, but have not yet received any clear response. My check-in is tomorrow, and I have very limited time to resolve this issue before traveling.
I urgently request that my reservation be confirmed by the hotel and that I receive written confirmation. If that is not possible, I demand an immediate refund of the amount I paid. I kindly ask that my issue be resolved as soon as possible to prevent further inconvenience.
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074. On S...
On 07.06.2025, I made a reservation through Booking ID 1618504648 for the hotel M*** Homes Marmaris in Marmaris/Turkey, with a check-in date of June 22, 2025, and check-out on June 23, 2025. While searching for hotels on Google, I chose to book through Agoda because it was ₺100 cheaper. Although I s...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
On October 17, 2025, I made a reservation through Agoda for Royal Seginus Hotel in Antalya, scheduled for November 6–9, 2025. My reservation number is 5895*59. I completed the payment in full using my credit card at the time of booking. However, as my check-in date approached, I contacted the hotel...
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