I made an online reservation through Agoda for a hotel in Rome, but when I arrived, the last two nights of my stay were missing from the hotel’s system. After facing several difficulties, I finally reached an Agoda customer agent online, and they told me that due to a system error, my reservation had been made at a different hotel. I went to that other hotel to check, but no one answered the door. I still don’t know if it was a real hotel or if I had any booking there. Despite contacting Agoda multiple times over several days, they did not fix the issue or offer any kind of solution. I was left out on the street in Rome, a city that is not even in my home country. Absolutely terrible experience. Do not trust Agoda.
On October 18, 2025, I booked a stay at Relais Fontana Di Trevi in Rome, Italy, through Agoda, paying €2,000 via credit card. My reservation was confirmed — I received both a confirmation email and a payment charge on my bank account. However, when we arrived at the hotel to check in, we were told t...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
I made two separate reservations on Agoda for the same hotel, but when I arrived, the hotel could only find one booking in their system. They checked ...
I booked a room at Acandia Hotel in Rhodes through the Agoda Android app, and the payment was immediately withdrawn from my card—₺ gone in seconds. But when I reached out to the hotel directly via email and phone, they told me something shocking: there is no reservation under my name, no room held, ...
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