Agoda.com Booking Issues—No Support and Freezing Room Conditions

I booked a room through Agoda.com, but when I arrived, the conditions were terrible—the room was freezing, and I was at risk of getting sick. I contacted the hotel, and they moved me to another room, yet the same problem continued.

The worst part is there’s no way to reach Agoda’s customer service. There’s no direct support, no real-time help, and no one to take responsibility. When booking through a well-known platform, I expect at least basic customer service, but Agoda offers nothing when issues arise.

I need Agoda to provide real support and take responsibility for the rooms listed on their platform. Has anyone else had similar problems? Agoda, fix this now!