Agoda Charged Me for a Reservation Hotel Didn’t Accept, No Refund Provided

84

I booked a one-night stay through Agoda, and the site confirmed my reservation. However, when I called the hotel to verify, they informed me the reservation was invalid because they only accept bookings for a minimum of two nights. I immediately canceled the reservation through Agoda, but they have not refunded my money. This has caused me significant frustration and inconvenience. Agoda should not confirm bookings that do not meet hotel requirements, and their refusal to issue a refund adds to my dissatisfaction. I expect Agoda to process my refund promptly and ensure that such issues are avoided in the future. Please resolve this matter immediately.

Oğuzhan
December 26, 2024 3:34 PM

It was said that a refund would be made, but it still hasn't been done.

December 26, 2024 3:50 PM (3 days after complaint)

Sure, here is the translation of the text from Turkish to English: "Yanıtınız için teşekkür ederiz. Lütfen İngilizce yanıt vermemize izin verin. İade süresi ele alınmadıysa, lütfen iade ile ilgili olarak en son e-postamıza yanıt verin. Sabırlı olduğunuz için teşekkür ederiz. ^Luna"

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