5
Resolved

Ago.com Reservation Language Hassle

April 8, 2024 11:48 PM424
Mehmet's Thank You Message
Thank you.

While attempting to modify my reservation on Ago.com, I was unable to locate a representative who could assist me in Turkish. On top of everything, every time I tried to communicate in English, they would just mindlessly repeat the same message. I regret trying it out once, and I have no intention of using it in the future.

April 9, 2024 4:08 AM (4 hours after complaint)

We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If there is any other issue you need assistance with, please send your query along with your Agoda reservation number and include your support request number 28429621 in the subject line.

Mehmet
December 11, 2025 6:52 PM

Thank you.

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