5
Resolved

Ago.com Reservation Language Hassle

Mehmet
Agoda
April 8, 2024 11:48 PM424
Mehmet's Thank You Message
“Thank you.”

While attempting to modify my reservation on Ago.com, I was unable to locate a representative who could assist me in Turkish. On top of everything, every time I tried to communicate in English, they would just mindlessly repeat the same message. I regret trying it out once, and I have no intention of using it in the future.

Agoda
April 9, 2024 4:08 AM (4 hours after complaint)

We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If there is any other issue you need assistance with, please send your query along with your Agoda reservation number and include your support request number 28429621 in the subject line.

Mehmet
December 11, 2025 6:52 PM

Thank you.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

How can I get effective customer service from Agoda?

1 Followers
2 Comment141 Complaint

How can I complain about Agoda in the most effective way?

1 Followers
2 Comment76 Complaint

Similar Complaints

Agoda.com Reservation Date Change Issue

İmran
Agoda
July 26, 2024 2:55 PM33

I made a hotel reservation through Agoda.com. The payment was made upfront, but I accidentally entered the wrong date. T...

1

Unable to Contact Agoda Turkey Support—No Local Phone Number

Doğa
Agoda
September 23, 2024 6:13 PM163

I had an issue with my reservation on Agoda, and to my surprise, there’s no phone number for Agoda’s Turkey office. I do...

Agoda Reservation Misled Me With English-Only Terms – Refund Denied

Tarik
Agoda
November 19, 2024 6:13 PM44

I booked a hotel through Agoda, but the special conditions for the room were written only in English, which I didn’t not...

5
Resolved

Unable to Get Refund for Unusable Hotel Booking on Agoda – Automated Responses Only

Ümit
Agoda
October 30, 2024 2:00 PM125

"I received a call from a Hong Kong-based phone number. The caller tried to assist me very easily in clear English. They informed me that they refunded the full amount. Thank you. This conversation was smooth, but establishing a more accessible call center with Turkish-speaking staff would provide much better and faster service for resolving future issues. Thanks again. Best regards."