Aer Lingus lost my luggage and customer service won’t update me, how can I get it returned?

If Aer Lingus lost your luggage and customer service won’t update you and you want it returned;

Contact Aer Lingus Customer Relations with a clear escalation;

• State that your checked baggage is missing and you have not received updates
• Provide your booking reference (PNR), flight number/date, arrival airport, and baggage tag number(s)
• Include the Property Irregularity Report (PIR) reference you received at the airport
• Attach screenshots/emails of previous contact attempts and any baggage tracking pages
• Mention how many days the bag has been missing

Ask them to;

• Confirm the current status and location of your baggage in their tracking system
• Explain why no updates have been provided
• Escalate the trace with the handling agents at departure, transfer, and arrival airports
• Provide an estimated delivery timeline and confirm home/hotel delivery once found
• Give you written updates until the baggage is returned

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.