The Acer Nitro 5 an515-57 with an Intel Core i5 11400H, an RTX 3060, and 32 GB RAM (16 GB were factory-installed, and I added an additional 16GB RAM module). I was told that I could make upgrades, so I opened the device. Now I am receiving this message.
It is only possible to perform maintenance on the cooling and fans, not due to a defect. Since the device was opened outside of the service, it is no longer covered by the warranty. That was the message I received. A brand that demands high costs.
For the replacement of the thermal module, they demand 3950₺. For the module and motherboard together, they estimate 45,950₺. For this price, I could instead acquire 2 new PCs. I sent in the PC due to overheating issues, but the service says that no repair is possible due to a defect. If you want it to be better ventilated, send it back to me in this condition!
Here is the translated text:
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I had sent the Acer Nitro 5 an515-57 I5-11400H RTX 3060 16GB laptop, which I purchased on 16.05.2022, to the Acer technical service Asus-Acer SMS Infocom Technology Service Ltd. due to temperature and overheating issues via Yurtiçi Kargo on 23.08.2023. It reached them on 25.08.2023. They processed it with the code TS651987 on 28.08.2023. They called me on September 1st and told me that the motherboard was broken and that it would cost 45,950 TL with the thermal module, and only the thermal module would cost 3,950 TL. I had previously opened it in March to install RAM and SSD (when I called, they said I could upgrade). Therefore, they said it was out of warranty. When I sent the laptop, it was working fine; you can check the screenshots below. I hope they return it without breaking it. I will go to court if necessary. I sent it for maintenance because it was overheating, and they sent it back saying the motherboard was broken. If the motherboard is broken, how is the laptop working? The big service is asking for twice the price of the laptop for money.
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