Uncredited 50 USDT Deposit Despite A "Completed" Network Status
I am writing to report that a recent deposit of 50 USDT to my 1win account has not been credited, despite being fully processed on the blockchain. My account ID is ****8312 and my registered email address is ****[email protected]. On June 11, 2026, I made a transfer of exactly 50 USDT from my wallet address (TdG3ndl....vQedyh1) to fund my 1win balance. According to both my crypto wallet and the relevant blockchain explorer, the transaction was successfully completed and marked as “Completed” at 11:40. Although the network has confirmed the transaction and the funds were clearly sent from my wallet, my 1win account balance is still showing zero and the deposit has not been reflected. I contacted live chat support, but I only received automated-style replies asking me to keep waiting, without any concrete information or solution. I request that the finance department urgently check this transaction on the blockchain explorer using the details I have provided, locate the deposit, and manually credit the missing 50 USDT to my playable balance as soon as possible.
Hello, Thank you for reaching out regarding the issue with your recent deposit. We sincerely apologize for the inconvenience this has caused.We have noted your account ID (****8312) and the details of your transaction, including the deposit of 50 USDT made on June 11, 2026. Our finance department will urgently investigate this matter by reviewing the blockchain details you provided to locate your deposit.We understand the importance of having your funds available, and we will work to ensure that the missing 50 USDT is credited to your account as quickly as possible. You will receive confirmation once the funds have been added to your balance.Thank you for your patience as we resolve this issue.
