Missing 500 USDT Deposit Despite Successful Blockchain Confirmation
I am reporting a missing USDT deposit on my 1win account. My account ID is ****9214 and my registered email address is ****[email protected]. On June 10, 2026, I transferred exactly 500 USDT to the deposit address provided by your platform (0xc68834...2d91E4CE). The transaction on the blockchain was completed successfully, with 6 confirmations and a “Success” status. The full transaction hash is x9c4fe54171ec026a836e65a3e5744cd66dcb7de9ba2e29c96a8e9adacfc456f0. Despite this, my 1win balance is still showing zero and the 500 USDT has not been credited. Your live chat operators only provide automated responses and have not offered any real assistance or resolution. According to your own rules, crypto deposits should be credited automatically after confirmation, which clearly did not happen in this case. I request that your finance department urgently and manually review the above transaction hash, confirm the deposit and immediately credit the missing 500 USDT to my 1win account. I also expect written confirmation once the amount has been successfully added to my balance.
Hello, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the missing USDT deposit on your account.We have noted your account ID (****9214) and the details of your transaction, including the transaction hash (x9c4fe54171ec026a836e65a3e5744cd66dcb7de9ba2e29c96a8e9adacfc456f0). Our finance department will urgently review this transaction and confirm the deposit.We understand how important this matter is to you, and we will ensure that the missing 500 USDT is credited to your account as soon as possible. You will receive written confirmation once the amount has been successfully added to your balance.Thank you for your patience and understanding as we work to resolve this issue.
