Total Scam For 1win Not Use Any User

I have been using my 1win account for a long time. My account is already KYC verified, and I have successfully made multiple deposits and withdrawals in the past, with total deposits of 47,250. Despite this, on 9 January, my account was suddenly blocked after you sent me a new KYC verification link, without clearly stating that already-verified users should not follow that link. Before this, for the last month, 1win had been blocking the accounts of my family members whenever they tried to make withdrawals. On 9 January, I asked you on Telegram why all my family members’ accounts were being blocked whenever they placed a withdrawal request, and after that message, you even blocked me on Telegram and stopped responding. Then I received a new KYC link for my own account, even though my account is one of the oldest and my KYC had already been completed. Trusting that it was a re‑verification, I followed the link, uploaded my documents, and gave a live selfie, but your KYC system declined it, and immediately my account was blocked. I do not understand how this can be treated as my fault when my KYC was already completed, and my account had been active for a long time, with more than 32,000 already withdrawn. At no point in the email or the message for the new KYC link did you state that users whose KYC was already approved should ignore the link. Because of this, my verified account is now blocked even though I have not broken any rules, and my family members’ accounts, which are also KYC‑verified, are blocked as well. My family members have balances of approximately 2,900 rupees in one account and 2,300 rupees in another, and these funds are currently inaccessible. I request that you urgently review this situation, approve my KYC again if needed, and unblock my account so that I can continue using it and access my funds. I also request that you unblock my family members’ accounts, which are also KYC‑verified, so that they can access and withdraw their balances. I am asking for a clear written explanation from you as to why our accounts were blocked despite completed KYC and long‑term normal use, and for all our verified accounts to be restored without any loss of funds.