Total Scam For 1win Not Use Any User
I have been using my 1win account for a long time. My account is already KYC verified, and I have successfully made multiple deposits and withdrawals in the past, with total deposits of 47,250. Despite this, on 9 January, my account was suddenly blocked after you sent me a new KYC verification link, without clearly stating that already-verified users should not follow that link. Before this, for the last month, 1win had been blocking the accounts of my family members whenever they tried to make withdrawals. On 9 January, I asked you on Telegram why all my family members’ accounts were being blocked whenever they placed a withdrawal request, and after that message, you even blocked me on Telegram and stopped responding. Then I received a new KYC link for my own account, even though my account is one of the oldest and my KYC had already been completed. Trusting that it was a re‑verification, I followed the link, uploaded my documents, and gave a live selfie, but your KYC system declined it, and immediately my account was blocked. I do not understand how this can be treated as my fault when my KYC was already completed, and my account had been active for a long time, with more than 32,000 already withdrawn. At no point in the email or the message for the new KYC link did you state that users whose KYC was already approved should ignore the link. Because of this, my verified account is now blocked even though I have not broken any rules, and my family members’ accounts, which are also KYC‑verified, are blocked as well. My family members have balances of approximately 2,900 rupees in one account and 2,300 rupees in another, and these funds are currently inaccessible. I request that you urgently review this situation, approve my KYC again if needed, and unblock my account so that I can continue using it and access my funds. I also request that you unblock my family members’ accounts, which are also KYC‑verified, so that they can access and withdraw their balances. I am asking for a clear written explanation from you as to why our accounts were blocked despite completed KYC and long‑term normal use, and for all our verified accounts to be restored without any loss of funds.
My account is very old and my KYC has already been successfully completed. I do not understand why you are sending me the KYC verification link again. Each time you send the verification link, it takes time to process, and it makes me feel like you are checking the same request again and again. I am already in the verification process, and I am not guilty of anything. I am using the same account and the same documents for KYC verification. This account already exists, and I have only one account. I am using only this one account. This is my account email: 325***@gmail.com. I have already completed document verification using my Aadhaar, which is valid Indian identification. Sending the same verification link again for the same account, same documents, and same verification is not correct.
Hello! We would like to inform you that due to a violation of our Terms and Conditions (Section 9.7), your account has been temporarily blocked. This violation is related to fraudulent activity such as using multiple accounts, automated betting software, or abusing loyalty programs. The company reserves the right to take action against such behavior, and our decision is final. Your account will not be unblocked. We appreciate your understanding.
Your company policy is one user, one account. My account is old, and my KYC was already verified. Deposits and withdrawals were enabled on my account. Your company made a mistake by sending me the KYC verification link a second time. This is not my mistake. Since my KYC was already successful, when I tried to complete KYC again, the system rejected my documents. Please explain who is responsible for this system issue. My KYC was already approved, but because of the second verification link sent by your company, my verification was declined.
Hello. We understand how frustrating this situation may be. Unfortunately, this decision has been finalized and cannot be reversed. Please note that this outcome was not taken lightly and is based on our internal policies and security procedures, which are in place to ensure the safety of all users. If you would like to receive more detailed information regarding the status of your account or have additional questions related to this decision, we kindly ask you to contact our security team directly via email. They will be able to review your case and provide you with further clarification if possible.
