Missing 800 USDT Deposit Via Solana Network Despite "Succeeded" Status
I am reporting a missing deposit of 800 USDT. My account ID is ****5678 and my email is ****[email protected]. On June 10, 2026, at 12:15 pm, I transferred exactly 800 USDT to fund my account using the Solana network. As shown in my wallet, the transaction status is clearly marked as "Succeeded", and the funds were successfully sent from the address 11Ta...drf. Despite the network confirming the transaction, my platform balance is still zero. The live chat support only provides automated replies and asks me to wait. Crypto transfers on Solana are incredibly fast, so a delay of this length is unacceptable. I request that the finance department manually review my transaction on the blockchain and credit the 800 USDT to my balance immediately.
Hello, Thank you for bringing the issue of your missing deposit to our attention. We apologize for the inconvenience this has caused.We have registered your account ID (****5678) and the details of your transaction for 800 USDT made on June 10, 2026, at 12:15 PM via the Solana network. It is concerning that your balance remains zero despite the transaction being marked as "Succeeded."Our finance department will urgently investigate your transaction using the blockchain details you provided. We understand the importance of a timely resolution and will work to ensure that the 800 USDT is credited to your account as soon as possible.You will receive a confirmation once the funds have been added to your balance. Thank you for your patience while we resolve this matter.
