I Won a ₺20,000 Tennis Bet on 1win but They Refunded Only ₺5 Without Reason

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Baran
July 14, 2025 9:37 pm
75

I’ve never dealt with a company as unprofessional and frustrating as 1win. Their bonus system is already a joke—no instant deposit bonuses, no loss bonuses, nothing. But what happened with my recent bet crossed all limits of fairness.

I placed a ₺5,000 bet at 4.0 odds on a tennis match. The player I bet on was trailing 0–3 in the first set, but came back and won the match. According to the rules, I should’ve received ₺20,000 in winnings. Instead, 1win refunded my stake once, then marked the bet as a loss, and refunded again. In the end, they decided to return just ₺5!

This isn’t just a mistake—this feels like outright manipulation. They completely ignored the match result and made up their own outcome to avoid paying. I demand a full investigation and that my rightful ₺20,000 winnings be credited immediately. This kind of behavior is unacceptable and should not go unchallenged.

July 28, 2025 2:26 pm (13 days after complaint)

Hello! We have checked your information. Your bet lost and was calculated correctly. For more information, you can contact us via our technical support chat. We are always available and happy to assist you. Best regards, the 1win team.

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