1win Bet Won, but Deposit Not Credited to My Account

1win Bet Won, but Deposit Not Credited to My Account
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Ömer
January 24, 2025 5:09 pm
140

I placed a bet on 1win with a 28x odds ticket before depositing money. I added ₺400 to my account an hour before the matches started, but the deposit never showed up in my balance. Then, the bet won! Despite this, the ₺400 I deposited still hasn’t been credited to my account.

When I contacted support, they initially said it would be resolved in 24 hours, but then extended the wait time to 48 hours. This is unacceptable and extremely frustrating. I trusted this platform, and now it feels unreliable. 1win, I demand that my deposit be credited immediately, and my winnings honored. Fix this issue promptly—customers deserve better service than this.

July 28, 2025 4:57 pm (6 months after complaint)

Hello! If your issue is still ongoing, please contact us through our technical support chat. We will definitely look into the situation and help resolve your problem. Sincerely, the 1win team.

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