I’ve been using 1Win for over a year without major issues, but now I’m facing a serious problem that’s damaging my trust in the platform. I requested a ₺3000 withdrawal, and the status shows as "approved," yet the money has still not been deposited into my account.
When I contacted customer support, they asked for a PDF version of my bank statement. However, my banking app doesn’t allow me to download or share a proper PDF file the way they’re requesting. To make things worse, the customer service response time is painfully slow—they either ignore messages for hours or give short, unhelpful replies.
This is the first time I’ve had such a frustrating experience with 1Win, and I expect them to resolve it promptly. I shouldn’t have to chase down my own money after a confirmed withdrawal. Please escalate this issue, verify the transaction, and deposit my funds immediately. Leaving users in the dark like this is not acceptable.
1win is refusing to pay out my ₺500 withdrawal, and all I’ve received in return are excuses and stalling tactics. Every time I contact support, I’m told things like, “It will be deposited at this hour,” or “Please wait a few more minutes,” or I’m asked for a PDF bank statement—even when I’ve already...
I’ve been a loyal 1win user for years, but after this recent experience, my trust is completely shaken. On April 19th at 6:00 AM, I submitted a withdrawal request of 90,000₺ using my account ID 28026668. The withdrawal was marked as “approved,” but the money never showed up in my bank account. To p...
On April 21, I made a ₺2000 withdrawal from 1win, and it was successfully transferred to my bank account within 15 minutes. Based on that, I trusted the platform and made another withdrawal request for ₺2500 at 17:08, just 15 minutes later. While the system marked it as approved, the funds never rea...
I requested a ₺4000 withdrawal from 1win on April 3, 2025 at 15:29, and it’s now been 5 days—still nothing in my account. What’s worse is that the sit...
I won around ₺3000 on 1win, but the money has not been credited to my account. This is a significant amount, and I also deposited over ₺1000 before winning. Yet, I was never informed about any waiting period, and I am still waiting with no progress. At this point, I’m losing patience. Even the mone...
