3
Volkan found the result inadequate

I Can’t Withdraw ₺750 from 1win Payco After My Account Was Closed

Volkan
April 15, 6:45 am
98

I’m extremely frustrated with 1win and how they handle withdrawal transactions—especially when it comes to winnings. Even for small amounts, they take an unreasonable amount of time to process withdrawals. This issue becomes worse when using Payco, which they supposedly have a partnership with.

I am currently unable to withdraw ₺750 worth of Payco balance because my account was suddenly closed. My user ID is 62040629. There was no warning, no explanation, and no fair chance to access or recover my funds. This is unacceptable.

All I ask is that 1win process withdrawals more efficiently and treat users with basic fairness. I’ve followed all the rules, yet I’m left locked out of my money with no resolution. This slow and unreliable system causes financial stress and feels like a deliberate tactic to delay payouts.

I demand that my ₺750 Payco balance be released immediately, and that 1win improves its withdrawal policies so other users don’t face the same unfair treatment.

Volkan
July 19, 4:22 am

Resolved

July 28, 4:03 pm (3 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely help resolve the problem. Sincerely, the 1win team.

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