Formal Appeal: Wrong Bet Settlement (Match Abandoned)

I placed a single bet on 1win on 03/06/2026 for the Pakistan Women vs West Indies Women 5th match in the Women’s T20I Tri‑Series in Ireland. The match was abandoned/cancelled, yet my bet was settled as a loss, and I lost 1133 on this wager. This bet is recorded under bet slip number 261030743. According to standard betting rules, an abandoned or cancelled match should be treated as void and the stake should be refunded, not graded as a losing bet. I contacted 1win customer support about this issue and was told that the bet is considered a loss, even though the match did not take place as normal, which I find unfair and incorrect. I am using 1win with account ID 315882*** and this complaint concerns that account. I request that 1win void this bet on the abandoned Pakistan Women vs West Indies Women match and refund my stake of 1133 back to my account balance.