Bet Marked Lost After Rain-Abandoned Match Instead Of Void Refund
I am writing to formally contest the 'Lost' settlement of my bet (ID: 349370***) on 'Pakistan (w) total runs – Over 142.5'. The match was officially abandoned due to rain at 16.5 overs. As a VIP member of your platform, I am shocked by this unfair settlement. In cricket betting, when a match is abandoned before the completion of the required overs, the market is not unconditionally determined. Industry-standard platforms such as 1xBet, BetPro, and B9 specifically process such scenarios as 'Void' and issue a full refund to the user. Treating an abandoned match as a loss is a clear violation of fair play standards. I expect you to uphold the standards expected of a professional betting platform and immediately refund my Rs 30,800. Please note that if this is not resolved, I will escalate this complaint to the relevant gaming commissions and share my experience across all major betting forums and social media to highlight this unfair practice. I expect a prompt resolution.
Hello, Thank you for reaching out regarding your bet settlement (ID: 349370245). We appreciate your concerns and understand the importance of this matter.To assist you further, could you please confirm the bet ID associated with your wager? This will help us investigate the situation more effectively.We are committed to ensuring a fair resolution and appreciate your patience as we look into this issue.
Hello! We understand why this settlement raised questions, especially given the match interruption. We carefully reviewed the information for this match and your bet. The team completed more than 80% of its innings, so bets on the team total market remained active under the applied settlement rules. As a result, the bet was settled as lost correctly. This decision is final.
