1win Cancelled My Winning Bets and Removed ₹3,000 Balance
I have an account on 1win with ID 331672791. On April 4, 2026, I placed two bets with bet IDs 224054448 and 224054076. I won both bets, and the total winnings of 3,000 INR were correctly added to my 1win account balance.
After that, I initiated a withdrawal for this amount. However, while the withdrawal was being processed, it was suddenly canceled, and my entire winnings disappeared from my account. When I checked my bet history, I saw that the winning bets had been changed and marked as “refunded” instead of won, without any explanation.
I then tried to contact 1win customer service, but the phone number provided is invalid, and the online chat is not working. As a result, I have been unable to get any support or information about this issue.
I request that my bets with IDs 224054448 and 224054076 be reviewed, that my rightful winnings of 3,000 INR be restored to my account and the withdrawal processed, or that I be given a clear and justified explanation as to why my bets were changed to “refunded” and my balance was removed.
Hello! Your request has been referred to the specialists for clarification. As soon as new information becomes available, we will contact you. Thank you for waiting. Sincerely, the 1win team.
No further actions has been taken from the company's side , I still haven't got my money back
Hello! We've rechecked your account's gaming history. The refund and recalculation of the bid was carried out in accordance with clause 2.8 of our user agreements. Sincerely, the 1win team.
