5
Resolved

1win Bet ID Wrongly Settled

1win Bet ID Wrongly Settled
doksh
doksh
1win
April 18 2:37 AM374
doksh's Thank You Message
I am editing my review to clear 1win's name. A support agent replied to me with a link to the official Euroleague website's match center. The official, verified final score was indeed Bayern 85 - Fenerbahce 76. The third-party live tracker app I was using had completely glitched out in the 4th quarter and added phantom points that never happened. 1win's automated system settled the bet 100% correctly based on the real-world result. My apologies for the aggressive tone.

I am writing regarding a wrongly settled Euroleague sports bet on 1win and I request an urgent manual review of bet ID 222714***. On April 1, 2026, I placed a 17.00 AZN single bet on the Euroleague game between Bayern Munich and Fenerbahce. My bet was on “Total (incl. OT), Over 165.5” at odds of 1.83. I followed the match on a popular live-score application on my phone, where the game ended 88–80, which makes a total of 168 points. Based on this score, my Over 165.5 bet should clearly be a winning bet. However, when I logged into my 1win account on April 1, my betting slip was marked with a red “X” and settled as “Lost,” showing a final score of 85–76, which is only 161 points. There is an obvious discrepancy between the score used by 1win to settle my bet and the score shown on the live-score source I was following. This situation creates the impression that points are being “removed” from the game in your system so that players lose their bets, which is unacceptable and severely undermines my trust in the platform. I request that you urgently carry out a manual review of bet ID 222714*** including verification of the official final score of the Bayern Munich – Fenerbahce Euroleague match, and correct the settlement of my bet accordingly. If the official result confirms that the total points were 168, I expect my bet to be recalculated as a win and my rightful winnings to be credited to my account without delay.

6 Support
April 18 11:41 AM (9 hours after complaint)

Hello! We understand your concern regarding the settlement of bet and the discrepancy you noticed in the match result. To properly review your case and check the details of this specific event, a deeper investigation is required. Please contact our support team and send the details of your bet ID. Our specialists will be happy to carefully review the situation and assist you as quickly as possible once your request is received.

doksh
doksh
April 20 2:07 PM

I am editing my review to clear 1win's name. A support agent replied to me with a link to the official Euroleague website's match center. The official, verified final score was indeed Bayern 85 - Fenerbahce 76. The third-party live tracker app I was using had completely glitched out in the 4th quarter and added phantom points that never happened. 1win's automated system settled the bet 100% correctly based on the real-world result. My apologies for the aggressive tone.

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