I am writing regarding a deposit problem I experienced on 1win. I made a single deposit using my bank card from South Africa, but although the money was deducted from my bank account, it has not been added to my 1win balance. It has been about 15 minutes since the transaction and the funds are still missing. I contacted your customer support and was only told that I should wait, but I am concerned because the money has already left my bank account and there is no reflection on my 1win account. I do not have a transaction or reference ID from 1win, but the deduction is clearly visible in my bank account. I request that my deposit be located and credited to my 1win balance as soon as possible, or that the amount be refunded back to my bank card if it cannot be processed.
I am writing regarding an issue with a withdrawal from my account on 1win.com. On January 31, I requested a withdrawal of R455 to my bank card in Sout...
Today I made a deposit of R50 from my Capitec bank account to my 1win account, the money was deducted from my bank but it has not appeared in my 1win balance. I have proof of payment and a transaction reference from Capitec showing that the payment was successfully processed. I tried to contact 1win...
I am writing to report a serious problem I have experienced with the 1win website regarding both a recent deposit and two withdrawals made from South Africa via bank transfer. Today, I deposited R200 into my 1win account, and the amount was debited from my bank account, but it has not reflected on m...
I am writing regarding an issue with a withdrawal from my account on 1win.com. On April 11, 2026, I requested a withdrawal of R250 to my Mastercard bank card in South Africa. Since that date, the withdrawal status has remained “pending,” and the funds have still not been credited to my bank account....
