1win Withdrawal Not Coming KYC Decline For Duplicate Document
I have an account with 1win registered with the email address gkg***@gmail.com. On 25 March, I tried to withdraw a balance of 70,000 via crypto, but my withdrawal did not go through and at the same time my poker access was banned. When I contacted support, I was informed that my KYC was declined due to “duplicate document”. However, before this date I had already made successful withdrawals from this same account, so I do not understand why my verification is suddenly rejected and my poker access is blocked. My current problem is that my withdrawal is not working and I cannot access poker because of this KYC decision. I request that my account be properly reviewed, my KYC issue be resolved, and my 70,000 balance be paid to me, and that I receive a clear explanation of the reason for the ban and the withdrawal blockage.
Hello! We have checked your account information: it is active and working normally. To clarify which account we are talking about, we need more details. please provide its ID or the email address used during registration. This will help us identify your profile in the system and provide you with accurate information. Sincerely, the 1win team.
