1win Withdrawal Marked "Successful" But Funds Not Credited To Bank Account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts. On 12 March at 11:32 a.m., I requested a withdrawal of 4,500 INR via IMPS to my State Bank of India account. In the 1win system this transaction is shown as “successful,” but the money has still not been credited to my bank account even after a long time has passed, which has put me in a difficult financial situation. My 1win account ID is 338759***, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support through the Telegram application and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “successful” in 1win, but no funds have been received in my State Bank of India account. I request that this withdrawal of 4,500 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.