1win Withdrawal Blocked: Unresolved KYCAID System Bug

I am experiencing a serious issue with my 1win account withdrawals due to a technical bug in the KYCAID verification system, which has completely blocked my access to my funds. While attempting verification through KYCAID on the 1win app in India, the system failed to correctly read my documents and returned the error message “The data failed to be verified”. After this error, the interface locked and there is no option to re-upload my documents or restart the verification process, so I am unable to proceed any further. This problem has been ongoing for 3 days, starting on 09/06/2026. Since then, my withdrawal screen has remained blocked and I cannot withdraw any part of my balance, even though there is no fault on my side and I have valid documents ready. At the moment, a total of 6,210.38 Rs. is stuck in my 1win account because of this bug. I have contacted both 1win customer support and the security department multiple times through live chat and email. Every time, I receive the same generic reply that my account is “working fine” and that I should be able to withdraw my funds easily because there are no errors on my account. These replies completely ignore the fact that the third‑party KYCAID system has locked my withdrawal interface with an error and that there is no button or option for me to fix or retry the verification myself. Despite clearly explaining that my funds are trapped due to this technical lock, no real technical investigation or effective solution has been provided. My expectation is that a competent 1win technical or security specialist urgently intervenes to bypass the broken KYCAID flow, perform a proper manual verification of my documents, and fully unblock the withdrawal function on my account so that I can freely access and withdraw my entire balance. I request that this issue be taken seriously, escalated beyond standard scripted responses, and resolved as quickly as possible.