1win KYCAID Error Blocking Withdrawal After Approval

I have a serious problem with my 1win account, ID 360221***, related to a KYCAID verification error that is preventing me from withdrawing my funds. On Saturday morning I completed the required verification, and at 4:21 p.m. that same day I received a confirmation email stating that my verification was successful and that my account was okay for withdrawal. Despite this, the app still shows a KYCAID failure and my account remains blocked for withdrawals. Because of this unresolved KYCAID error, I am currently unable to withdraw 256,896 Naira from my 1win account. I contacted live chat support and email support on Sunday, and the live agent informed me that my case was forwarded to the relevant department. However, more than 48 hours have passed and nothing has changed; the error is still there and my funds are still blocked. I request that 1win immediately sync and correct the KYCAID status on my account so that the verification success reflected in your email is also reflected in the app, and I can access withdrawals without any further delay.