1win UPI Payment Successful but Not Added to Account
On 10/04/2026 at around 3:30 PM, I made a deposit of Rs 2000 to my 1win account via UPI. The amount was successfully debited from my bank account, and the UPI transaction shows as completed with Transaction ID: 610042566170. However, the deposit was never credited to my 1win account, and within 1win it is shown as “transaction cancelled,” even though the money has been taken from my bank. I contacted 1win support regarding this issue, but I have not received any satisfactory response or clear solution. My money is stuck even though there is proof of a successful UPI transaction from my side. I request that Rs 2000 be immediately credited to my 1win account for this transaction, or the issue be resolved without any further delay.
Hello! We understand that delays can be frustrating. Your deposit is still being processed and has been sent for expedited review. Normally, deposits are completed within 24 hours, but occasional delays can occur due to our payment partners. We are closely monitoring the transaction and will notify you as soon as it is processed. Your feedback is important to us, and we will do our best to prevent such delays in the future.
Hello, As the deposit has already exceeded 24-hour limit and its been more than 5 days and no satisfactory response has been received. Neither the amount has been refunded nor credited in my 1win balance. Kindly acknowledge and do the needful at the earliest.
Hello! We have reviewed the details of your transaction. We are pleased to confirm that your deposit has been successfully processed and credited to your gaming account. We apologize for the delay and wish you the best of luck on the platform.
