On 11 February 2026 at around 10:29 PM, I made a deposit of 1,200 rupees to my 1win account (account ID: 345376***) using the UPI option, funded from my State Bank of India account. The amount was successfully debited from my bank, and the transaction appears as successful in my bank records with UTR / transaction reference number 600525744766. However, the deposit was not credited to my 1win balance and, within the 1win system, the same transaction is shown as cancelled. Although the money has been taken from my bank account, my 1win account balance has not increased and the deposit appears as cancelled on your platform. I have tried to contact 1win customer support about this issue but I have not received any reply so far, and my money is currently stuck between my bank and your platform, causing financial inconvenience. I request that my 1,200 rupees be refunded immediately to the Jammu and Kashmir Bank (JK Bank) account linked to this transaction, or that the amount be correctly credited to my 1win account without further delay. I also ask for a clear and detailed explanation of why the transaction was marked as cancelled on your side while the amount was debited from my bank. If my money is not returned or credited back into my bank account immediately, I will file a serious consumer court complaint against 1win regarding this issue.
On 31st January 2026, I made two separate UPI payments of 800 INR each from India to my 1win account. The first payment was successfully credited, but the second payment was debited from my bank account and has still not been credited to my 1win balance. This second payment does not even appear in m...
On February 9, 2026, at around 10:54 a.m., I made a deposit of $24 to my 1win account via Paytm. The amount was successfully deducted from my Paytm wallet, and the payment shows as completed with reference number 698979693956, but the deposit has not been credited to my 1win account. This is the fir...
I deposited 5,000 INR into my 1win account on December 11 at around 5:00 PM using Google Pay (UPI). The amount was successfully deducted from my bank account, but it was not credited to my 1win balance. I contacted 1win customer support regarding this issue, and they created a support ticket ID. Ho...
I made a deposit of ₹2,000 via UPI on January 27 to my 1win account in order to play the Aviator game, but the amount has still not been credited to my account balance. The payment was successfully completed on my end, and I have a transaction record and screenshot clearly proving that the ₹2,000 UP...
I made a payment of ₹498 to 1win through Paytm on February 2, 2026, at around 10:50 a.m., from Kolkata, India, for my 1win account with user ID 86793335. After some time, the payment status on 1win showed that the transaction had been canceled, but I did not receive any refund to my Paytm account, a...
