5
Karim is very satisfied with the result
Resolved

1win Shows Winning Bets but Balance Remains Unchanged

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Karim
January 22, 7:10 pm
245

During a live session, I noticed that my available 1win  balance did not reflect recent wins immediately. Although the bet outcomes were visible in the game history, the main balance remained unchanged for several minutes. I initially assumed it was a normal delay, but after repeated occurrences across different games, it became concerning. There were no error notifications or status messages indicating a delay or system issue, which made it hard to understand whether the balance was accurate at that moment.

January 23, 1:05 pm (17 hours after complaint)

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