5
Daniel is very satisfied with the result
Resolved

1win Live Bet Stake Deducted But Bet Missing After Odds Change Error

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Daniel
January 02, 3:41 pm
65
Daniel's Thank You Message
“Support later identified a synchronization error in live betting. The stake was refunded, and the issue was reported for further system review.”

A problem was encountered on the 1win platform while attempting to place a live bet during a match with rapidly changing odds. After confirming the stake, the system displayed a message indicating that the odds had changed and requested a second confirmation. Once this was confirmed, the bet did not appear in the active bets section, nor was the stake amount returned to the account balance. The stake was deducted immediately, yet no bet ID appeared in the betting history. This situation remained unresolved for over 30 minutes, creating serious uncertainty as to whether the wager was actually placed or the funds were lost.

January 03, 11:37 am (19 hours after complaint)
Daniel
Daniel
January 05, 11:45 am

Support later identified a synchronization error in live betting. The stake was refunded, and the issue was reported for further system review.

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